When an interaction record is created the system creates an ‘anchor' document flow link
(relationship type INTO with object type CRMCICANCH). This differentiates an interaction
record from all other Activity Business Objects (BUS2000126).
This additional anchor is used in navigation: when navigating from the interaction history or
inbox to an interaction record, the system will use this anchor to determine whether an
activity is of type interaction record or not. An interaction record typically has other screens
than a normal business activity.
The BW extractor makes also use of this anchor object to differentiate interaction record
related statistics from regular business activities.
(relationship type INTO with object type CRMCICANCH). This differentiates an interaction
record from all other Activity Business Objects (BUS2000126).
This additional anchor is used in navigation: when navigating from the interaction history or
inbox to an interaction record, the system will use this anchor to determine whether an
activity is of type interaction record or not. An interaction record typically has other screens
than a normal business activity.
The BW extractor makes also use of this anchor object to differentiate interaction record
related statistics from regular business activities.
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